Editor 12:07

Q&A about refund

Refund after a return

Should you cancel your order or if an item is not available in an exceptional case, we will reimburse you immediately.
For returns: As soon as the return has been received and checked, we refund the amount within 14 days after receipt of the return.
A refund will vary depending on the method of payment.
If you have questions about the return, please contact us.

Refund of gift vouchers

Gift vouchers can neither be returned nor credited. Partial amounts will also be forfeited if not redeemed. We hope for your understanding.