My Orders

Editor 12:06

Q&A about your order

Order an item

Shopping on our website is very easy. Simply follow the instructions on the screen.

Cancel an item

Have you ordered a wrong item? Do not worry! As long as the order has not yet been packed, you can cancel your order. To do this, select the menu item “My Orders” from your user account by selecting “My Account” menu item. Then click “View Order”. Click either “Cancel Order” to cancel the entire order, or “Cancel Article” to remove individual items. Then follow the instructions on the screen.
Please note: The Cancel items or Cancel order items are only active for a limited period of time. After this, the order can no longer be canceled. You can not undo a cancellation. But you can always place a new order.
Orders for which a voucher has been applied can only be canceled completely.
Address changes are not possible afterwards. However, you can simply cancel the order and specify a new address when you place the order again.

Upon completion of the order

Shortly after your order has been completed, we will send you a confirmation by e-mail with your order number. In your user account under “My orders” you can always inform yourself about the status of your order.
We will also inform you by e-mail as soon as your shipment leaves our premises. In this e-mail, you will also receive your mailing number with which you can precisely follow the delivery of your package via the homepage of Swiss Post.
Need more help? Use our contact form or call us.

Secure shopping through SSL

For your additional security, we use the SSL method. This will encrypt all personal data you send to us and will not be visible to others. The most important protection is your own password. Never pass it on to anyone else and avoid accessibility for others.
Of course, we also comply with applicable data protection regulations and legal requirements. Your data will only be used for the processing of orders and the continuous improvement of our service and will never be passed on to third parties without your consent. For further details, please refer to our terms and conditions.

In the shopping cart

In the shopping basket you will find an overview of your selected products. Here we inform you about the sum total of the selected articles and the expected delivery date. Click “Checkout” to continue your order.


To be able to buy at Mountain Grades, you have to register with us once. If you are already a Mountain Grades customer or want to set up an account immediately, please click on “Login” in the bar at the upper right-hand side of the page.
To go to the registration page. To log in to your user account, enter your e-mail address and password and click on “Login”.
If you are new customer, click “Register” and fill out all fields marked with *. For the field “Password”, please remember a secret password. Your password and your e-mail address are required for future logins. Confirm your entry by clicking the “Register” button.
You can check, change or supplement your information at any time in your user account. Of course we adhere to the valid data protection guidelines and do not pass on your data to third parties.
If you have problems registering, please contact us.

Price changes

The satisfaction of our customers is our number one priority and therefore we always strive for a very good price-performance ratio.
We determine our sales prices exclusively on the basis of an independent, internal calculation. Unfortunately, we do not have a guarantee system for our prices – they are adjusted according to different factors, as usual in manufacturing and in the trade. These include, for example, the availability of an item, final sales or even seasonal offers.
Our recommendation: In order not to miss any offer, it is worthwhile to look regularly at or Sign Up to our Newsletter to get news and hot deals.

Place an order

Once you have chosen a product, you can add the item you want to the shopping cart. Simply click on the “Add to Cart” button.
Unfortunately, we can not reserve articles that are in your shopping cart. We ask for your understanding.

Product details

On the product page you will find all important information about the selected article.
Various product views and our zoom function are designed to help you make the best possible impression.
Select your desired product. If you are not sure which is the right product for you, you can contact us at any time for an advise.
If you want to know more, you can read more about product details, market details and opinions from other customers directly under the product